Last updated: 5 July 2026
These Terms of Service ("Terms") govern your access to and use of the Sash ERP platform and related websites and mobile applications (the "Service"), operated by Sash Solutions - F.Z.E, a free zone establishment registered in the United Arab Emirates ("we", "us"). By creating an account or using the Service you agree to these Terms.
Sash ERP is an enterprise resource planning platform for businesses, comprising modules for HR & payroll (including attendance, leave, end-of-service benefits, recruitment and employee self-service), finance & accounting, procurement, sales/CRM, project management and document control. Customers may subscribe to one or more modules. Features may change over time.
You must provide accurate information and are responsible for activity under your account and for keeping credentials secure. You must be authorised to act for the organisation you register. You are responsible for your users (admins, HR, employees) and their use of the Service.
We may offer a free trial. After the trial, continued use requires a paid subscription. When a trial or subscription ends, the account becomes read-only during a grace period and may be suspended; data may be deleted after an extended period of non-payment (see our Privacy Policy for retention). Fees, seats and billing terms are as agreed in your order or invoice.
Published prices are billed per user (the people who operate Sash); employees on payroll are not charged. Prices apply to Sash hosted on our standard secure cloud in a European data centre (encrypted in transit and at rest, tenant-isolated, encrypted nightly backups). Optional UAE in-country data residency is available as a dedicated deployment at additional cost — please contact the Sash team for a quote. Each user includes an allowance of employee self-service (ESS) logins; additional ESS logins, storage and AI usage beyond plan allowances, and additional group companies, are chargeable at the rates shown on our pricing page. All fees exclude 5% VAT.
Price promise. We will never reduce what your plan includes. Your price is held for your committed term. Any change to published prices is notified to you at least 60 days before your renewal date, and no increase will exceed 10% in any 12-month period. New capabilities that are materially more costly to deliver may be introduced as a new plan or a paid add-on rather than as an increase to an existing plan.
Allowances and overages. Storage used above your plan allowance is billed at the published rate. AI usage above your plan allowance pauses rather than auto-charging — you may purchase a top-up bundle or upgrade. An upgrade to a higher allowance applies for the remainder of the term and cannot be reduced mid-term. Data belonging to companies you no longer have an active allowance for counts toward your storage but is never charged as an overage.
If you downgrade. Companies beyond your new plan's allowance become hidden and read-only for two months, then locked. Your data is not deleted: a full export remains available to you at any time, we email you 30, 7 and 1 days before access is locked, and locked data is retained for at least 12 months before deletion.
You agree not to misuse the Service, including: attempting to breach security or access other tenants' data; uploading unlawful or infringing content; reverse-engineering the software; or using it to violate applicable laws, including UAE labour and data-protection laws.
You retain ownership of the data you and your users put into the Service ("Customer Data"). You grant us the limited rights needed to host and provide the Service. We process employee personal data on your behalf as described in our Privacy Policy. You are responsible for having a lawful basis to provide that data to us.
We work to keep the Service available and secure but provide it "as is" without warranties of uninterrupted or error-free operation. Compliance features (e.g. EOSB, WPS, leave rules) are tools to assist you; you remain responsible for verifying figures against current MOHRE and legal requirements before relying on them.
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for loss of data or profits. Our total liability for any claim is limited to the fees you paid for the Service in the 12 months before the claim.
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination we may delete Customer Data after a reasonable period; you should export anything you need beforehand.
These Terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have exclusive jurisdiction, unless otherwise required by mandatory law.
We may update these Terms. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.
Questions about these Terms: info@sasherp.com.
Registered entity: Sash Solutions - F.Z.E, a free zone establishment registered in Ajman Free Zone, Ajman, United Arab Emirates.